I am the Guest Relations Manager of a small hotel where we manually calculate guest charges for guests using a calculator. My employee calculates the charges on a small calculator that prints out a tiny undetailed receipt. This is inefficient and is not detailed enough for the hotel or the guests. We need a system to calculate the charges and print detailed charges for the guests.
We require a system for entering some guest information. The employees would enter the
guest name, room number, check in date, check out date, number of days in the hotel, number of guests, nightly charge and miscellaneous charge (for example room service).
We would like this information shared among 4 employees, the AM(morning) front desk employee, PM(evening) front desk, night audit employee and the Guest Relations Manager.
At midnight an email reminder will be sent to the night audit employee to submit the guest charges for guests scheduled to check out that day. The night audit employee would then submit the charges for approval. The charges are submitted to the Guest Relations Manager. Once the charges are submitted the Guest Relations Manager should receive an email notification. At this point the Guest Relations Manager should approve or disapprove the charges .
The Guest Relations Manager should be able to print a summary report of all the guests checked out of the hotel along with there total charges. This report should show guest name, room number, check in date, check out date, the number of days stayed, total charges, amount paid and amount due(if applicable).
